.page-faq {
  --faq-gap: clamp(1.2rem, 3vw, 2rem);
  --faq-pad: clamp(1.6rem, 4vw, 2.8rem);
}

.page-faq [id] {
  scroll-margin-top: 110px;
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  position: relative;
  padding: clamp(1.2rem, 3vw, 2rem) 0 clamp(1.8rem, 4vw, 3rem);
  background:
    radial-gradient(120% 90% at 88% 0%, rgba(200, 137, 47, .16) 0%, rgba(200, 137, 47, 0) 58%),
    linear-gradient(180deg, var(--ax-lake-mist) 0%, var(--ax-snow) 78%);
  border-bottom: 1px solid var(--ax-line);
  overflow: hidden;
}

.page-faq .faq-hero::after {
  content: "";
  position: absolute;
  inset: 0;
  background-image:
    linear-gradient(rgba(14, 58, 92, .05) 1px, transparent 1px),
    linear-gradient(90deg, rgba(14, 58, 92, .05) 1px, transparent 1px);
  background-size: 72px 72px;
  pointer-events: none;
}

.page-faq .faq-hero > .ax-shell {
  position: relative;
  z-index: 1;
}

.page-faq .faq-hero__grid {
  display: grid;
  gap: clamp(1.3rem, 4vw, 2.4rem);
  margin-top: clamp(1rem, 3vw, 1.6rem);
}

.page-faq .faq-hero__lead h1 {
  margin: .5rem 0 .9rem;
}

.page-faq .faq-heroPanel {
  border: 1px solid var(--ax-line-strong);
  border-radius: var(--ax-radius-md);
  background: var(--ax-snow);
  padding: 1rem 1.15rem 1.05rem;
  align-self: end;
}

.page-faq .faq-heroPanel__title {
  margin: 0 0 .5rem;
  font-family: var(--ax-font-mono);
  font-size: .76rem;
  letter-spacing: .14em;
  color: var(--ax-rock);
}

.page-faq .faq-heroPanel__list {
  list-style: none;
  margin: 0;
  padding: 0;
}

.page-faq .faq-heroPanel__link {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  padding: .62rem .1rem;
  border-bottom: 1px solid var(--ax-line);
  color: var(--ax-lake);
  font-weight: 600;
  font-size: .95rem;
  text-decoration: none;
  transition: color var(--ax-speed) var(--ax-ease), padding-left var(--ax-speed) var(--ax-ease);
}

.page-faq .faq-heroPanel__list li:last-child .faq-heroPanel__link {
  border-bottom: 0;
}

.page-faq .faq-heroPanel__link:hover,
.page-faq .faq-heroPanel__link:focus-visible {
  color: var(--ax-gold);
  padding-left: .45rem;
}

.page-faq .faq-heroPanel__arrow {
  color: var(--ax-gold);
  font-family: var(--ax-font-mono);
}

/* ---------- 快速定位条 ---------- */
.page-faq .faq-strip {
  background: var(--ax-snow);
  border-bottom: 1px solid var(--ax-line);
  padding: .9rem 0 1rem;
}

.page-faq .faq-strip__inner {
  display: grid;
  gap: .75rem;
}

.page-faq .faq-strip__row {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: .5rem .9rem;
}

.page-faq .faq-strip__row--quick {
  padding-top: .7rem;
  border-top: 1px dashed var(--ax-line-strong);
}

.page-faq .faq-strip__label {
  font-family: var(--ax-font-mono);
  font-size: .72rem;
  letter-spacing: .12em;
  color: var(--ax-rock);
  flex: 0 0 auto;
}

.page-faq .faq-strip__groups,
.page-faq .faq-strip__quick {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-wrap: wrap;
  gap: .45rem;
}

.page-faq .faq-jump {
  display: inline-flex;
  align-items: center;
  gap: .45rem;
  padding: .38rem .85rem;
  border: 1px solid var(--ax-line-strong);
  border-radius: var(--ax-radius-pill);
  background: var(--ax-lake-mist);
  color: var(--ax-lake);
  font-size: .86rem;
  font-weight: 600;
  text-decoration: none;
  transition: background var(--ax-speed) var(--ax-ease), border-color var(--ax-speed) var(--ax-ease), color var(--ax-speed) var(--ax-ease);
}

.page-faq .faq-jump .ax-mono {
  font-size: .74rem;
  color: var(--ax-gold);
}

.page-faq .faq-jump:hover,
.page-faq .faq-jump:focus-visible {
  background: var(--ax-gold-pale);
  border-color: var(--ax-gold);
}

.page-faq .faq-chip {
  display: inline-flex;
  align-items: center;
  padding: .34rem .8rem;
  border: 1px solid var(--ax-line);
  border-radius: var(--ax-radius-pill);
  background: transparent;
  color: var(--ax-ink);
  font-size: .84rem;
  text-decoration: none;
  transition: background var(--ax-speed) var(--ax-ease), border-color var(--ax-speed) var(--ax-ease), color var(--ax-speed) var(--ax-ease);
}

.page-faq .faq-chip:hover,
.page-faq .faq-chip:focus-visible {
  background: var(--ax-snow);
  border-color: var(--ax-gold);
  color: var(--ax-lake);
}

/* ---------- 主体布局 ---------- */
.page-faq .faq-layout {
  display: grid;
  gap: clamp(1.6rem, 4vw, 2.6rem);
  padding-top: var(--faq-pad);
  padding-bottom: var(--faq-pad);
}

.page-faq .faq-main {
  min-width: 0;
  display: grid;
  gap: clamp(2rem, 5vw, 3.2rem);
}

.page-faq .faq-intro {
  display: grid;
  gap: clamp(1.1rem, 3vw, 1.8rem);
  align-items: center;
}

.page-faq .faq-intro__text h2 {
  margin: .35rem 0 .7rem;
}

/* ---------- 图片容器 ---------- */
.page-faq .faq-figure {
  position: relative;
  margin: 0;
  border-radius: var(--ax-radius-md);
  overflow: hidden;
  border: 1px solid var(--ax-line);
  background: var(--ax-lake-mist);
}

.page-faq .faq-figure img {
  display: block;
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.page-faq .faq-figure--group {
  aspect-ratio: 10 / 7;
}

.page-faq .faq-figure--self {
  aspect-ratio: 12 / 5;
}

.page-faq .faq-figure .ax-media__caption {
  position: absolute;
  left: 0;
  right: 0;
  bottom: 0;
  margin: 0;
  padding: .55rem .85rem;
  background: linear-gradient(180deg, rgba(14, 58, 92, 0) 0%, rgba(14, 58, 92, .82) 100%);
  color: var(--ax-snow);
  font-size: .78rem;
  letter-spacing: .02em;
}

/* ---------- 问答分组 ---------- */
.page-faq .faq-group {
  display: grid;
  gap: .35rem;
}

.page-faq .faq-group__head {
  display: flex;
  gap: .9rem;
  align-items: flex-start;
  padding-bottom: .75rem;
  border-bottom: 2px solid var(--ax-lake);
}

.page-faq .faq-group__num {
  flex: 0 0 auto;
  font-size: .82rem;
  color: var(--ax-gold);
  padding-top: .45rem;
  letter-spacing: .08em;
}

.page-faq .faq-group__head h3 {
  margin: 0 0 .3rem;
}

.page-faq .faq-group__desc {
  margin: 0;
  color: var(--ax-rock);
  font-size: .9rem;
  line-height: 1.7;
}

.page-faq .faq-list {
  border-top: 0;
}

.page-faq .faq-item {
  border-bottom: 1px solid var(--ax-line);
}

.page-faq .faq-item__q {
  position: relative;
  display: flex;
  align-items: flex-start;
  gap: .75rem;
  padding: .95rem .6rem .95rem .95rem;
  cursor: pointer;
  list-style: none;
  font-weight: 600;
  color: var(--ax-ink);
  line-height: 1.65;
  transition: background var(--ax-speed) var(--ax-ease), color var(--ax-speed) var(--ax-ease);
}

.page-faq .faq-item__q::-webkit-details-marker {
  display: none;
}

.page-faq .faq-item__q::before {
  content: "";
  position: absolute;
  left: 0;
  top: .55rem;
  bottom: .55rem;
  width: 3px;
  border-radius: 2px;
  background: var(--ax-gold);
  transform: scaleY(0);
  transform-origin: top center;
  transition: transform var(--ax-speed) var(--ax-ease);
}

.page-faq .faq-item[open] > .faq-item__q::before {
  transform: scaleY(1);
}

.page-faq .faq-item__q:hover,
.page-faq .faq-item__q:focus-visible {
  background: var(--ax-lake-mist);
}

.page-faq .faq-item[open] > .faq-item__q {
  color: var(--ax-lake);
}

.page-faq .faq-item__mark {
  position: relative;
  flex: 0 0 auto;
  width: 16px;
  height: 16px;
  margin-top: .38rem;
}

.page-faq .faq-item__mark::before,
.page-faq .faq-item__mark::after {
  content: "";
  position: absolute;
  left: 50%;
  top: 50%;
  border-radius: 2px;
  background: var(--ax-lake-mid);
  transform: translate(-50%, -50%);
}

.page-faq .faq-item__mark::before {
  width: 12px;
  height: 2px;
}

.page-faq .faq-item__mark::after {
  width: 2px;
  height: 12px;
  transition: transform var(--ax-speed) var(--ax-ease), opacity var(--ax-speed) var(--ax-ease);
}

.page-faq .faq-item[open] .faq-item__mark::after {
  transform: translate(-50%, -50%) scaleY(0);
  opacity: 0;
}

.page-faq .faq-item__text {
  flex: 1 1 auto;
}

.page-faq .faq-item__a {
  padding: 0 1rem 1.15rem 2.35rem;
}

.page-faq .faq-item__a p {
  margin: 0;
  max-width: 40em;
  line-height: 1.85;
  color: var(--ax-ink);
}

.page-faq .faq-item__a a {
  color: var(--ax-lake-mid);
  text-decoration: underline;
  text-underline-offset: 3px;
}

.page-faq .faq-item__a a:hover,
.page-faq .faq-item__a a:focus-visible {
  color: var(--ax-gold);
}

/* ---------- 三步自查 ---------- */
.page-faq .faq-self {
  display: grid;
  gap: clamp(1.1rem, 3vw, 1.7rem);
}

.page-faq .faq-self__head h2 {
  margin: .35rem 0 .7rem;
}

.page-faq .faq-self__steps {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 0;
}

.page-faq .faq-self__step {
  position: relative;
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 1rem;
  padding: 0 0 1.5rem 0;
}

.page-faq .faq-self__step:last-child {
  padding-bottom: 0;
}

.page-faq .faq-self__step::before {
  content: "";
  position: absolute;
  left: 19px;
  top: 40px;
  bottom: 4px;
  border-left: 1px dashed var(--ax-line-strong);
}

.page-faq .faq-self__step:last-child::before {
  display: none;
}

.page-faq .faq-self__idx {
  position: relative;
  z-index: 1;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 40px;
  height: 40px;
  border-radius: 50%;
  border: 1px solid var(--ax-gold);
  background: var(--ax-snow);
  color: var(--ax-gold);
  font-size: .82rem;
  letter-spacing: .04em;
}

.page-faq .faq-self__body h3 {
  margin: .35rem 0 .4rem;
  font-size: 1.08rem;
}

.page-faq .faq-self__body p {
  margin: 0;
  max-width: 40em;
  color: var(--ax-ink);
  line-height: 1.85;
}

/* ---------- 反馈与受理编号 ---------- */
.page-faq .faq-ticket__grid {
  display: grid;
  gap: clamp(1.2rem, 3vw, 1.8rem);
  padding: clamp(1.2rem, 3.5vw, 2rem);
  border: 1px solid var(--ax-line);
  border-radius: var(--ax-radius-lg);
  background: var(--ax-lake-mist);
}

.page-faq .faq-ticket__col h2 {
  margin: .35rem 0 .7rem;
}

.page-faq .faq-ticket__list {
  list-style: none;
  margin: 1.3rem 0 0;
  padding: 0;
  display: grid;
  gap: .9rem;
}

.page-faq .faq-ticket__list li {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: .8rem;
  align-items: flex-start;
  padding: .85rem 1rem;
  border-radius: var(--ax-radius-sm);
  background: var(--ax-snow);
  border: 1px solid var(--ax-line);
}

.page-faq .faq-ticket__list .ax-mono {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 26px;
  height: 26px;
  border-radius: 50%;
  background: var(--ax-lake);
  color: var(--ax-snow);
  font-size: .78rem;
}

.page-faq .faq-ticket__list strong {
  display: block;
  color: var(--ax-lake);
  font-size: .98rem;
  margin-bottom: .25rem;
}

.page-faq .faq-ticket__list p {
  margin: 0;
  font-size: .92rem;
  line-height: 1.75;
  color: var(--ax-ink);
}

.page-faq .faq-ticket__aside {
  padding: 1.1rem 1.2rem 1.25rem;
  border-radius: var(--ax-radius-md);
  background: var(--ax-snow);
  border: 1px solid var(--ax-line-strong);
  align-self: start;
}

.page-faq .faq-ticket__asideTitle {
  margin: 0 0 .8rem;
  font-size: .76rem;
  letter-spacing: .12em;
  color: var(--ax-rock);
}

.page-faq .faq-ticket__steps {
  list-style: none;
  counter-reset: ftk;
  margin: 0 0 1.1rem;
  padding: 0;
  display: grid;
  gap: .75rem;
}

.page-faq .faq-ticket__steps li {
  position: relative;
  counter-increment: ftk;
  padding-left: 1.7rem;
  font-size: .92rem;
  line-height: 1.75;
  color: var(--ax-ink);
}

.page-faq .faq-ticket__steps li::before {
  content: counter(ftk, decimal-leading-zero);
  position: absolute;
  left: 0;
  top: .12rem;
  font-family: var(--ax-font-mono);
  font-size: .76rem;
  color: var(--ax-gold);
}

/* ---------- 响应时效 ---------- */
.page-faq .faq-sla__head h2 {
  margin: .35rem 0 .7rem;
}

.page-faq .faq-sla__list {
  list-style: none;
  margin: clamp(1.2rem, 3vw, 1.8rem) 0 0;
  padding: 0;
  display: grid;
  gap: 1rem;
}

.page-faq .faq-sla__item {
  display: flex;
  flex-direction: column;
  gap: .35rem;
  padding: 1.1rem 1.15rem 1.2rem;
  border-radius: var(--ax-radius-sm);
  border: 1px solid var(--ax-line);
  border-left: 3px solid var(--ax-gold);
  background: var(--ax-snow);
}

.page-faq .faq-sla__num {
  font-family: var(--ax-font-mono);
  font-weight: 700;
  font-size: clamp(1.6rem, 5vw, 2.15rem);
  line-height: 1;
  color: var(--ax-lake);
  letter-spacing: -.01em;
}

.page-faq .faq-sla__unit {
  font-size: .85rem;
  font-weight: 600;
  margin-left: .3rem;
  color: var(--ax-gold);
  letter-spacing: .02em;
}

.page-faq .faq-sla__label {
  font-size: .88rem;
  line-height: 1.6;
  color: var(--ax-rock);
}

/* ---------- 侧栏目录 ---------- */
.page-faq .faq-side {
  min-width: 0;
}

.page-faq .faq-toc {
  border: 1px solid var(--ax-line);
  border-radius: var(--ax-radius-md);
  background: var(--ax-snow);
  padding: 1rem 1.05rem 1.1rem;
}

.page-faq .faq-toc .ax-toc__link.is-active,
.page-faq .faq-toc .ax-toc__link[aria-current="true"] {
  color: var(--ax-gold);
  font-weight: 700;
}

/* ---------- 结尾 ---------- */
.page-faq .faq-cta {
  padding: 0 0 clamp(2.2rem, 6vw, 3.6rem);
}

.page-faq .faq-cta__box {
  display: grid;
  gap: clamp(1.2rem, 3vw, 1.8rem);
  padding: clamp(1.4rem, 4vw, 2.4rem);
  border-radius: var(--ax-radius-lg);
  border: 1px solid var(--ax-line);
  background:
    linear-gradient(135deg, var(--ax-lake-mist) 0%, var(--ax-snow) 62%);
  position: relative;
  overflow: hidden;
}

.page-faq .faq-cta__box::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0;
  width: 100%;
  height: 4px;
  background: linear-gradient(90deg, var(--ax-lake) 0%, var(--ax-lake-mid) 45%, var(--ax-gold) 100%);
}

.page-faq .faq-cta__text h2 {
  margin: .35rem 0 .7rem;
}

.page-faq .faq-cta__side {
  display: grid;
  gap: .35rem;
  align-content: start;
}

.page-faq .faq-cta__side .ax-btn {
  justify-self: start;
}

.page-faq .faq-cta__mailLabel {
  margin: .9rem 0 0;
  font-family: var(--ax-font-mono);
  font-size: .74rem;
  letter-spacing: .12em;
  color: var(--ax-rock);
}

.page-faq .faq-cta__mail {
  margin: 0;
  font-family: var(--ax-font-mono);
  font-size: .92rem;
  color: var(--ax-lake);
  word-break: break-all;
}

.page-faq .faq-cta__hint {
  margin: 0;
  font-size: .82rem;
  color: var(--ax-rock);
}

.page-faq .faq-cta__more {
  margin: 1.1rem 0 0;
  font-size: .9rem;
  color: var(--ax-rock);
}

.page-faq .faq-cta__more a {
  color: var(--ax-lake-mid);
  text-decoration: underline;
  text-underline-offset: 3px;
}

.page-faq .faq-cta__more a:hover,
.page-faq .faq-cta__more a:focus-visible {
  color: var(--ax-gold);
}

/* ---------- 响应式 ---------- */
@media (min-width: 640px) {
  .page-faq .faq-sla__list {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (min-width: 900px) {
  .page-faq .faq-hero__grid {
    grid-template-columns: minmax(0, 1.5fr) minmax(0, 1fr);
    align-items: end;
  }

  .page-faq .faq-intro {
    grid-template-columns: minmax(0, 7fr) minmax(0, 5fr);
  }

  .page-faq .faq-ticket__grid {
    grid-template-columns: minmax(0, 8fr) minmax(0, 5fr);
  }

  .page-faq .faq-cta__box {
    grid-template-columns: minmax(0, 8fr) minmax(0, 4fr);
    align-items: start;
  }
}

@media (min-width: 1024px) {
  .page-faq .faq-layout {
    grid-template-columns: minmax(0, 1fr) 214px;
    align-items: start;
  }

  .page-faq .faq-side {
    position: sticky;
    top: 104px;
  }

  .page-faq .faq-sla__list {
    grid-template-columns: repeat(4, minmax(0, 1fr));
  }
}

@media (max-width: 899px) {
  .page-faq .faq-heroPanel {
    align-self: stretch;
  }

  .page-faq .faq-side {
    order: -1;
  }

  .page-faq .faq-toc .ax-toc__list {
    display: flex;
    flex-wrap: wrap;
    gap: .4rem;
  }

  .page-faq .faq-toc .ax-toc__list li {
    flex: 0 1 auto;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-heroPanel__link,
  .page-faq .faq-jump,
  .page-faq .faq-chip,
  .page-faq .faq-item__q,
  .page-faq .faq-item__q::before,
  .page-faq .faq-item__mark::after {
    transition: none;
  }
}
<<<END>>>